Lost or stolen cardholder or additional cards replacement, call 1226-2639 / 01-800-226-2639 to replace your Card and block it to avoid unauthorized charges. You are protected for up to 48 hours prior to your report.
Cardholder or additional
You can omit this fee by requesting your Electronic Bank Statement, this way you get it in your email for free. You can also get BancaNet, at no additional cost, and download it no later than 5 days after your cut-off date.
For reprint at a branch
This only applies when a clarification request has been filed for an unknown charge and it is proved that the purchase was made with the cardholder’s authorization. To keep track of your purchases request Citibanamex Notifications, this way you will know about every movement made with your Card.
Avoid late fees by scheduling your payment date, sign-up for BancaNet, so you can schedule automatic payments. This way you can make your payments on-time and avoid fees.
Complementary network to Citibanamex’s service. To avoid this commission go to our more than 1,700 branches. Additionally, with the new ATM machines you can pay your Citibanamex Credit Card in cash, 24 hours.
Find Citibanamex ATM's.
For payment or withdrawal
When customers have shown good behavior with their card, there is a possibility that the bank invites them to differ a purchase in monthly installements. The invitation is made via SMS, so it is recommended that all contact information is updated.
Upon accepting the invitation
All Banamex credit cards are issued by Tarjetas Banamex S.A. de C.V. SOFOM E.R., part of Grupo Financiero Banamex. The credit cards: Soriana Banamex, Soriana credit card and Soriana Pagos Fijos, are issued by Servicios Financieros Soriana S.A.P.I. de C.V. SOFOM. E.R., part of Grupo Financiero Banamex.
Commissions plus VAT.
1. Total Annual Cost (TAC) AVERAGE 46.4% without VAT. Weighted Average Annual Rate
2. Fee over operation amount.
3. Annual Interest Rate 0% for interest free monthly instalments. For informative and comparative purposes.
4. If you make transactions at RED ATMs, the ATM will charge the fees determined by the bank which operates it.
Tarjetas Banamex S.A. de C.V. SOFOM., E.R., part of Grupo Financiero Banamex (Tarjetas Citibanamex).
These commissions have been registered before the Banco Nacional de México and may vary in accordance with what is provided by Tarjetas Citibanamex in terms of the agreed contract.