You only have to make a report, because we have you protected.
Covers your balance up to
of the total balance
You are protected in the event of a misuse done in your credit card. If you detect a charge that you did not make, report it and we will do a follow up.
How to make your report.
Protection up to
prior to your report
Total balance of the card it’s covered. A report must be made and confirmed in a written document within the following 24 hours.
of the total balance
With Personal Plan for Payments defer the partial balance of your Credit Card in monthly payments with a fixed preferential rate. With Personal Limit personalize the available amount in your Credit Card, without losing your original credit line. You also have up to 6 Additional Cards and with them you can multiply your rewards.
Call to request these services at
México 55 100 00 432
EEUU & Canada 1 844 855 1237
With your Citibanamex Credit Card, request for CFE, Telmex and PASE services recurring charges.
You can also request for the automatic charge of your gym, school, Cable TV among other services to your credit card.
Services at your disposal
Forget about making lines and make all your operations in a practical and safe manner through BancaNet, Citibanamex Movil, Citibanamex Wallet, Audiomatico and ATM’s. More information. Use these channels to pay your card in a timely manner.
This is the solutions program that protects your money, you and your family1 with more than 50 services at your disposal and more than $15,000 in benefits.
Card Recruit on 01-(55)-5480-0900 National.
We protect you and your family in México and abroad no matter your way to travel2. Request it with automatic charge to your Citibanamex Credit Card.
Call toll free 01-800-00 842-5376 Overseas (52)-55-5015-5001.
In case of theft with violence covers belongings like hand bag, backpack, purse, sunglasses, music players, cell phone, laptop, tablets, bicycles and more.3
Subscribe now at 5269-5344 or call toll-free 01-800-832-7696. For your convenience you can apply with automatic charge to your Citibanamex Credit Card.
1. Service provider IKÉ Asistencias
2. Obtain protectionas for the 50 km from your residence.