Citibanamex Credit Cards offers services for you to have control of your finances, as well as great digital tools which keep you connected to your bank.

Fraudulent Invoicing and Usage

Lost or stolen cards.

You only have to make a report, because we have you protected.

Covers your balance up to


of the total balance

Unrecognized Charges

Report of lost or stolen card.

You are protected in the event of a misuse done in your credit card. If you detect a charge that you did not make, report it and we will do a follow up.
How to make your report.

Protection up to

48 hrs

prior to your report

Debt Release

In case of deceased cardholder.

Total balance of the card it’s covered. A report must be made and confirmed in a written document within the following 24 hours.



of the total balance

Usage Control

Make the most of your Credit Card.

With Personal Plan for Payments defer the partial balance of your Credit Card in monthly payments with a fixed preferential rate. With Personal Limit personalize the available amount in your Credit Card, without losing your original credit line. You also have up to 6 Additional Cards and with them you can multiply your rewards.

Call to request these services at

México 55 100 00 432
EEUU & Canada 1 844 855 1237

Conoce el control de uso y aprovecha tu Tarjeta de Crédito Banamex
Activa cargos recurrentes y automáticos de tu Tarjeta.

Recurring Charges

Forget about queuing.

With your Citibanamex Credit Card, request for CFE, Telmex and PASE services recurring charges.
Download form.

Clarify or cancel the service

Automatic Charges

Just enjoy.

You can also request for the automatic charge of your gym, school, Cable TV among other services to your credit card.

More than


Services at your disposal

Digital Channels

The bank wherever you are.

Forget about making lines and make all your operations in a practical and safe manner through BancaNet, Citibanamex Movil, Citibanamex Wallet, Audiomatico and ATM’s. More information. Use these channels to pay your card in a timely manner.

1. Service provider IKÉ Asistencias

2. Obtain protectionas for the 50 km from your residence.