Audiomatico, telephone banking by Banamex

Carry your banking operations yourself wherever you are



Phone 24/7, 365 days a year, and perform fast and safe inquiries and banking operations.

In just minutes, even seconds! And from any telephone, you can:

  • Check your balance
  • Pay your Credit card
  • Report lost or stolen cards, checks, checkbooks or NetKey
  • Make transferences between your accounts or to a third Banamex Client
  • Pay your utilities

And much more

You also have round-the-clock assistance from an agent



1Find out about our terms and restrictions.



In order to use Audiomatico, you need your access code (which is assigned to you when you open a Banamex Account and can be found at the upper part of your account statement) or the 16 digits on your Card.

Besides, in order to guarantee your security, you will be asked for your NIP whenever you use the service. Your NIP is generated through a simple procedure by calling Audiomatico, or in any of our branches.

If you wish to make payments to third Banamex clients or to pay services, you must have your NetKey (the same that you use for BancaNet). If you still don’t have it, request it at your favorite Banamex Branch.

Call Audiomatico whenever you need it:


Mexico City: 1226 2639 or 2262 6391
Guadalajara and Monterrey: 1226 2639
Any other city: 01 800 021 2345
U.S.A. and Canada: 1 800 226 26 39

Click here to learn some helpful tips to use Audiomático services.

Use our demo to help you use our service easily.



Carry out all these operations with the help of Audiomatico:

  • Check the balance of all your accounts
  • Pay your Credit card, confirm minimum payment and deadline
  • Carry out transfers between your own accounts and to third parties with Banamex accounts
  • Check the last 10 movements of your checking account and release them with or without an assigned amount.
  • Deposit to or withdraw from your investments
  • Report stolen or lost cards, checks, checkbooks or NetKey
  • Pay your utilities or your Banamex loans
  • Activate your Credit card and update your address on file

There will always be a agent for help you out, who’ll never request your NIP: you’ll have to type it in yourself.

Using your NetKey you can also:

  • Pay third parties
  • Pay your utilities
  • Request Banamex Notifications Services

  • • Your keys of access are confidential and non-transferable; never share them.
    • Neither Banamex, nor its agents, can request confidential information or access keys, either by telephone or by any other means.
    • Change your NIP at least every three months, either through Audiomatico or at any Banamex Branch
    • Avoid using telephones that display strange or uncommon devices.
    • Select passwords that are easy to remember, but difficult to guess.
    • Don’t write or store your passwords on electronic devices, or use data related to date of birth, SSN, or phone numbers, as they can be easily identified.
    • Never leave an Audiomatico session unattended and preferably avoid using loudspeakers.
    • Don’t lend your Banamex NetKey, and don’t leave it lying around.


2For this process you must identify yourself with a current official ID.



  • Utility payments schedule is available of 8:00 h to 20:00 h
  • For investments:
    • Timed Investments: from 08:00 to 20:00 h
    • Daily Investments (Integral Investment): from 06:00 to 19:00 h (the operation is applied on the same day). From 19:00 to 23:00 h (the operation is applied on the following working day starting at 06:00 h)
    • Investments Horizons: from 09:00 to 13:00 h
  •